---
title: "Service outage – platform access impacted"
description: "Resolved · affects Collaboration, Spelling and Grammar, Website, Answertree App · Nov 18, 2025"
base_url: "https://answertree.openstatus.dev"
canonical: "https://answertree.openstatus.dev/events/report/888"
homepage_url: "https://answertree.ai"
contact_url: "mailto:admin@answertree.ai"
---

# Service outage – platform access impacted

[Status](/.md) › [Events](/events.md) › Service outage – platform access impacted

Nov 18, 2025 · 7 months ago · affects: Collaboration, Spelling and Grammar, Website, Answertree App · 4 hours

## Updates

### + Resolved — Nov 18, 3:30 PM

This incident is now resolved.  Thank you for your patience.

### x Monitoring — Nov 18, 3:00 PM

Cloudflare have implemented a fix and Answertree is now accessible, we're continuing to monitor.

### x Identified — Nov 18, 2:33 PM

Cloudflare are [continuing to work on a fix](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7#:~:text=Nov%2018%2C%202025%20%2D%2014%3A22%20UTC) for this issue.

### x Identified — Nov 18, 1:51 PM

Cloudflare are continuing working on restoring service for application services customers.

### x Identified — Nov 18, 1:13 PM

Cloudflare [have identified the issue](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7#:~:text=The%20issue%20has%20been%20identified%20and%20a%20fix%20is%20being%20implemented.) and a fix is being implemented.

### x Identified — Nov 18, 12:31 PM

Cloudflare is reporting that services are beginning to recover. We will continue to monitor.  Update to follow.

### x Identified — Nov 18, 12:06 PM

Our upstream networking partner (Cloudflare) [is aware of, and investigating an issue which impacts multiple customers](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7).  Update to follow.

### x Investigating — Nov 18, 12:00 PM

Elevated error rates have returned in EU region, update to follow.

### x Investigating — Nov 18, 11:45 AM

Access to our platform is causing issues in some regions, we have identified issue with a network partner and are implementing fix, update to follow.

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